Frequently Asked Questions:
What are the various AllitCertkiller.com products available?
At the moment AllitCertkiller.com offers the following products: Questions and Answers with and w/o Explanations
What does your Q&A (Questions and Answers) with explanations entail?
Our Q&A with explanations contain simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect ones. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page.
Which Questions & Answers are available at the moment?
You can find the list of all exams having Questions & Answers on the products page.
How long do I access purchased products? Are your updates free?
You can access purhcased product(s) for 1 year after the purchase. Free updates are available for 1 year after the purchase. After 1 year the product is considered expired and is removed from the member's area of AllitCertkiller customer.
How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our Questions & Answers to accurately reflect the current exams.
There has been an update but when I downloaded it, I still got the old version. What should I do?
The old version is probably cached at your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button.
Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
Yes we do. There are samples of several exams from all the certificates we cover. Further more, samples can be provided on request. Please, e-mail support@AllitCertkiller.com and state which sample you would like to receive.
I want a sample of another AllitCertkiller.com product. Is this possible?
Yes, we can provide samples of all our products. Just mail your sample request to support@AllitCertkiller.com and you will receive any sample you want, promptly.
What is the quality of the AllitCertkiller.com products?
Our goal is to have at least 95% exam coverage and accuracy as well.
How is the quality of the AllitCertkiller.com products achieved?
AllitCertkiller.com experts, including MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers.
We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.
I think I have found an incorrect answer in one of your products/I don't understand one of the questions/One of the questions seems incorrect. What should I do?
Feedback on specific questions should be sent to support@AllitCertkiller.com. You should state:
Exam number and its version.
Question number.
Your E-mail.
We will respond to your feedback promptly.
How do I pay for the products?
Online using credit card. This is the most frequent payment method. It is fast. The purchased products will immediately be available for downloading. There is no extra charge.
Which credit card can be used for the purchase?
We accept most major credit cards including Visa, MasterCard, American Express, Maestro, Solo, Electron.
Is my Credit Card Information secure on your site?
Absolutely! Security is guaranteed by our Credit Card Processor ccnow.com. All transactions are processed using SSL-secure pages (https://).
I am hesitant about buying things online. How secure is your site?
Security of our customer's confidential information is of utmost importance to us. We, therefore, use a trusted third party vendor as our card processor. All of your credit card information is processed through them on their secure network. We never see any of your confidential information and no confidential information about you is ever stored anywhere on our server.
Do you share your customer information database with any third party?
At AllitCertkiller.com we hate spam mail as much as everyone else, and we respect your right of privacy. Therefore we will never share any information about our customers with any third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mailing list.
How do I make an online purchase?
Select the appropriate products from the AllitCertkiller.com products page. Click 'Buy Now' and then 'Pay Now' buttons. You will be directed to a secure page. Enter credit card information and finish the purchase.
If you want more detailed instructions contact us on support@AllitCertkiller.com.
Latest versions of the purchased products are downloadable from here. Just click the links.
Do I receive a receipt?
Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is the receipt.
Should I keep the receipt?
Yes, we recommend you should keep the receipt and not throw it away. It might be needed later, for example if the exam is retired and replaced with another exam.
How do I access the product after the purchase?
The product is made available for download for 1 year after the purchase.
If you still have any problem in downloading, contact us on support@AllitCertkiller.com.
How are the goods delivered?
All purchases are downloaded from the internet. You will have access to your purchases in 1-10 minutes after we get confirmation from our payment gateway.Sometimes due to no.of orders it may take time.
How do I return the products I have purchased?
As all products are delivered in digital format. It is not possible to return the goods.
How do I ask for a exchange if i fail in exam?
Contact sales@AllitCertkiller.com
How do I cancel a purchase?
Contact sales@AllitCertkiller.com
How long does it take for you to respond to my emails?
Most emails are answered within 24 hours. All emails are answered within 48 hours.
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